Frequently Asked Questions
How much does the shipping cost?
Shipping costs are listed below:
European Union: 14,00 USD
USA / Canada: 23,00 USD
Rest of the World: 29,00 USD
Any orders above 200 USD shipped FREE.
How long does it take to get my order?
When we receive your order, it will be processed immediately by our warehouse and will be shipped within the next 24 hours. You'll get a notification of the shipment's details alongside with a tracking number.
Our shipper of choice is DHL Express.
- Europe: 1-3 days in transit.
- North America: 2-5 days in transit.
- Asia: 3-6 days in transit
- Australia/New Zealand: 3-7 days in transit.
What currency are your prices charged in?
All products are charged with US dollars (US$)
Any refunds that you may receive will be also in US dollars , due to limitations and regulations by bank and credit card processing companies.
Are taxes and duties included in my order total?
Certainly! When you place an order, we take care of all the duty and tax charges that may apply. This ensures a smooth delivery process for international shipments, as they are sent on a Delivered Duties Paid (DDP) basis.
If you happen to experience any issues concerning taxes or encounter extra charges, please don't hesitate to contact us right away via firstname.lastname@example.org. We are here to assist you.
How do I return an item?
For a seamless return process, start by accessing your account through the provided link. On the orders page, indicate the items you wish to return. Upon receiving your request, we will promptly notify you with all the necessary details related to your return.
Do I need to pay for the return?
In order to process your return, please note that you will be responsible for covering the costs of shipping.
Just a reminder that we are unable to reimburse you for the original shipping cost of your order.
My package seems to be lost or missing items?
Should you have any concerns about your order being lost or undelivered after the expected delivery date, we urge you to immediately reach out to us for assistance.
Make sure to carefully examine your package and its contents before signing for your order with the shipping carrier.
If the package is correctly delivered to the specified shipping address, we are not accountable for any lost or stolen shipments.
I got the wrong size/product?
If you happen to receive incorrect sizes or different items by mistake, please make a note of the following recommendations:
If you receive an item that is the wrong size or a different item, kindly reach out to us at email@example.com. Please provide clear photos and detailed information about the issue. We will be happy to arrange a new order for you at no cost.
Should you have excess items that have been sent to us, there is no need to return them. Don't stress about returning any surplus items. We've got you covered!
If you have any questions, we would be delighted to assist you! Simply send us an email at firstname.lastname@example.org and rest assured, we will respond within 48 hours.